Returns & Exchanges

At Purely Elizabeth, we want you to love your snacks as much as we do, but due to the perishable nature of our food products, we cannot accept physical returns. If you are unsatisfied with your order, please reach out to us within 30 days of purchase for a resolution or refund.

Return Process

• 1.
  Review Policy

  Ensure your request is made within 30 days of the delivery date and pertains to quality issues or shipping errors.

• 2.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue you encountered.

• 3.
  Provide Documentation

  Attach photos of the product packaging and the batch number if the item arrived damaged or does not meet our quality standards.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement shipment or a full refund to your original payment method within 5-7 business days.